Real Answer® FAQs

What does Real Answer do?

Real Answer analyzes open-end responses and discovers gibberish, bad language, non-engaged respondents, similar answers and other undesirable behavior, and will report in real time.

Is my data shared with other clients?

No. Your data is segregated and remains private.

Can I upload a custom lexicon?

Yes, you may supply custom lexicon(s) for your exclusive use.

Is there reporting in addition to the real-time response from the web service?

Yes. There is access to an online log of the last 30 days of submissions. The log can be filtered by date, survey ID and question ID. The log can also be downloaded to Excel and optionally batch translated.

How does Real Answer work?

Real Answer evaluates open-end survey responses against several critical factors and determines the significance of those factors. A Real Answer score of 0 to 100 is then generated based on the quality of the response given. The numeric Real Answer score is provided along with an indication of which factors contributed to the score

What factors are used to determine the Real Answer Score?

The factors used are:

  • Garbage words
  • Bad language, words and expressions
  • Pasted responses
  • Similarity to previous responses
  • Robot responses
  • Engagement

What languages are supported?

Real Answer is available in 27 languages, including: English, Chinese Simplified, Chinese Traditional, Portuguese, Spanish, German, French, Dutch, Russian, Italian, Japanese, Dutch, Polish, Korean, Turkish, Swedish, Danish, Norwegian, Finnish, Thai, Malay, Italian, Hungarian, Romanian, Slovak, Indonesian, Czech, Bulgarian, and Vietnamese.

Are results returned in Real Time?

Yes, results are returned back in real time.

Does Real Answer place any cookies or watermarks on the respondent’s machine?

No. Real Answer does not read or write any cookies or watermarks on the respondent’s computer.

Are any redirects involved?

There is no interruption to the user experience and there is no automated redirection of users.

Is any software installed or downloaded to the respondent’s computer?

No. Real Answer does not install or download software of any kind onto the respondent’s computer.

Does Real Answer gather any Personally Identifiable Information (PII)?

The Real Answer web service is integrated with your existing front-end. The necessary code is minimal. There are no redirects.

With which operating systems does Real Answer work?

We offer client and server side solutions for Real Answer that work with all versions of Windows and Mac operating systems, as well as all versions of Unix, Linux and all major platforms.

Will respondents be aware that Real Answer is being used?

No. Real Answer is transparent to the respondent.